Video consultation
Your same-day access to our health professionals.
A benefit for being a Bupa client, with no deductible or coinsurance
Talking to a health care professional is a fast and reliable option for you to get the advice you need without any additional cost, deductible or coinsurance.
Anytime, anywhere
For minor ailments you can request a video consultation with our professionals 24 hours a day, 7 days a week.
Accessing teleconsultations is easy
- Download our My Bupa App, for IOS or Android.
Once in the app, log in to My Bupa using your username and password. - Click on the hamburger menu and you will find the "blua" button with a drop-down list. Here choose the option 'Video Consultations' and click on Request Video Consultation.
- A screen with the text "Your Doctor is waiting for you" will appear and you can click on Connect.
A doctor will immediately be waiting to assist you. - Check your scheduled sessions
Log in to the app at the requested date and time and go to the 'Go to scheduled sessions' option. Not applicable.
- Download our My Bupa App, for IOS or Android.
Once in the app, log in to My Bupa using your username and password. - Choose the option 'teleconsult'.
Once in My Bupa go to the 'teleconsultation' option, choose from the available schedules the one that suits you best and accept the scheduled session. - Check your scheduled sessions.
Log in to the app at the requested date and time and go to the 'Go to Scheduled Sessions' option. At the exact time a blue camera will be activated so you can enter the waiting room and start your teleconsultation.
My Bupa App: your access to Blua
Download our My Bupa Latin America App, for iOS or Android
Log in to My Bupa using your username and password. If you have not registered, you can do so from the app, to access our online services.
If you need assistance to register, please contact Customer Service.
You can register in the following following health programs:
- Nutritional counseling
- Healthy Mind
- Chronic disease management
Schedule same-day
on the same day
Measure your
vital signs
You can also learn
details about:
- Your policy
- Your claims
- Your digital card
The telehealth service and derivative services, including medical prescriptions, medical certificate, diagnosis, and laboratory orders are provided by the provider MEMORIAL INTERNATIONAL TPA LLC and its affiliates ("DoctorOne"). U.S.A. Medical Services Corporation and its affiliates ("Bupa"), collaborate with DoctorOne to provide customers with access to these services by integrating them within Bupa's digital health platform. Bupa does not provide medical services and therefore is not responsible for telehealth services or derivative services. The coverage and cost of exams, orders, treatments, prescription drugs and any other related services vary according to your policy benefit plan and are not covered as part of the telehealth service benefit. Visit Bupa's digital health platform for applicable Terms and Conditions of Use and Privacy Notice.
*In exceptional events, contact with the doctor may exceed thirty seconds.
**Medical prescriptions available in Brazil, Bolivia, Colombia, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, and the Dominican Republic.
Terms and Conditions apply. Visit www.bupasalud.com for more information.
For information on data protection, please visit our Privacy Notice.
Connect your health devices to our Bupa Latin America App and connect with the future of health.
Measurement of heart rate or respiratory rate, stress level or blood pressure in just 30 seconds by taking a selfie video
Counseling by a team of health professionals in nutrition, emotional health and chronic disease management programs through video consultations.
